Return Policy

Introduction

At Vegkaart, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a refund under the following conditions:

Damaged Products: If the fruits or vegetables are delivered in poor condition (damaged, spoiled, or rotten).

Incorrect Items: If you receive products different from what you ordered.

Non-Delivery: If your order is not delivered within the promised time frame.

Quantity Issues: If the quantity received is less than what was ordered.

2. Conditions for Refunds

Refund requests must be made within 2 hours of delivery.
Clear photographs of the damaged or incorrect products must be submitted with the refund request.
Products must not have been consumed or used significantly before reporting the issue.

3. Refund Process

Submit a Refund Request: Use the app’s support section or email us at vegkart8@gmail.com to report the issue. Include your order details and relevant proof (e.g., photos of the product).

Review and Approval: Our team will review your claim within 24 hours and update you on the status.

Refund Method: Refunds will be processed through the original payment method or as store credits within 3 days after approval.

4. Non-Refundable Cases

Minor cosmetic imperfections that do not affect the quality or usability of the product.
If the product was accepted without raising concerns at the time of delivery.
Complaints raised after the stipulated time frame.

5. Contact Us

For any queries regarding refunds, contact us at:
Phone: 6375871820
Email: vegkart8@gmail.com